What are my delivery options?
Orders can be couriered to the vast majority of South African addresses, delivered via The Courier Guy.
Delivery via courier has two advantages:
- It is faster.
- Your order is delivered straight to your door.
When you place an order our system will offer you a choice of delivery options based on your delivery address.
How long does delivery take?
We dispatch all orders unless otherwise stated within one working day of receiving payment confirmation; orders received after midday are only actioned for delivery the following day. If you pay via credit card and instant EFT we receive payment confirmation automatically as soon as you’ve paid.
Courier delivery takes 2 to 5 working days depending on the order’s destination.
Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays. If you live in a main city centre, your order will take between 2-5 days. If you live in a remote area it could take up to 7 days. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.
Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so ‘late’ delivery is not a ground for refund or cancellation of the order. However, if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
What is the cost of delivery?
If your shopping bag’s total is R500 or more we are happy to offer you free delivery in South Africa.
The delivery charge for courier delivery varies depending on where the order is going:
|Cape Town and surrounding areas.||R70 any size order|
|Main Centres e.g. Gauteng, Port Elizabeth, Bloemfontein, Pietermaritzburg, KZN coast||R95 any size order|
|Regional Areas||R150 any size order|
Our system will offer you the appropriate charge based on your delivery address during the checkout process. If the courier service option is not displayed it means that you want your order delivered to a remote area where we can unfortunately not offer delivery via courier service. If delivery is to a main centre and you are not offered the courier delivery option please contact us so that we can double check if the service is available for your post code and we can update our system.
We do not deliver outside of South Africa.
Read our full terms & conditions here.