What do I do if I receive goods damaged or broken in transit?
If you do not receive your order in mint condition or if anything is broken or damaged, please let us know immediately so that we can ensure the situation is rectified. Whilst we have not lost any parcels in transit to date, goods are occasionally damaged in transit, and there is no question that these will be replaced. If you can, please do take a photo of the damaged item as this helps our packing team improve the way products are sent.
What do I do if I wish to return something I purchased?
You are welcome to return any goods purchased within 7 days of receiving the item. Unfortunately, we can only accept goods for return that are still in their original unopened packaging. You will have to pay to have the item couriered or posted back to us, but as soon as we receive it, we will issue you a credit note for the items returned. Our policy is to deduct a 10% handling fee from the original price, but unless a lot of administration has been necessary to get the item back, we usually turn a blind eye to it.
Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.
Read our full terms & conditions here.